Did you know that one in two travelers books a hotel with a Google rating above 4/5? What is your Google rating?
At PeeK’in, we have collected over 70,000 reviews with an average rating of 4.8/5 since our launch. If they are satisfied with their experience, they will leave a positive review on your Google review page.
Examples of Google customer reviews
Ideal location in the heart of Paris, with a beautiful view of the city. The staff is professional and attentive. The room is spacious and comfortable. A thoughtful gesture for my little dog was much appreciated… The breakfast is very diverse. Highly recommended.
Great service at a wonderful location.
Perfectly lovely hotel with great service, food and rooms beyond comfortable! And, when I left my book there – on purpose – they notified me to see if I wanted them To send it or donate it!
This is the first time I’ve ever received an email from a hotel about lost and found items after checkout. I was very pleasantly surprised. Thank you to Hôtel l’Elysée Val d’Europe; we had an excellent stay at your hotel!
| Criteria | Without PeeK’in | With PeeK’in |
|---|---|---|
| Solved items rate
(shipping, hand delivery, abandonment) |
5%
Passive: waiting for customer calls |
50%
Proactive: customer notification |
| Time spent by your teams | 2h/item | 30 min/item |
| Customer satisfaction | Lost property management not a priority.
Negative and unprofessional image. |
Proactive and efficient management.
Professional image. |
| Google rating of your hotel | Your current rating | Additional rating of 4.8/5 published on your Google review page thanks to lost items notification. |
| Customer loyalty | Wait-and-see attitude | Increased loyalty thanks to positive experiences |
Hotels from 2* to 5* and Palaces. From 10 to 1,000 rooms.
Independent hotels, Hotel groups, Cottages, Guest houses, etc.
