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Lost & found: less time wasted, and more 5-star reviews

Log the item in one minute. PeeK'in notifies the owner, arranges the return and invites them to rate your property on Google.

Schedule a demo (new window)See the solutionAtout France laureate, Tourism and Innovation 2020
  • Essential plan with no subscription
  • Premium from €30 excl. tax per month
  • No long-term commitment
PeeK'in ToDo board (French interface): lost & found items sorted into Discovery, Collection, Shipping and Destocking columns
New Google review5 stars
properties equipped across Europe
Nearly 1,000
items returned to their owner
250,000
across 100,000 customer reviews
4.8/5
lost & found items handled
1 million
The product

The whole journey of an item, in a single app

A guest calling back, worried about their item. A parcel to send to the other side of the world. PeeK'in handles the whole journey, from logging to return.

App

Logged in one minute

Photo, category, guest details. On desktop, tablet or smartphone.

Lost & found items list in the PeeK'in app
45 min

saved per lost item

No more calls, no more rate lookups, no more payment collection.

Owner notified

Your team confirms in one click: SMS, email and WhatsApp go out in their language. They choose delivery, pick-up at the desk, or to let it go.

−50%

lost & found stock

Every returned item frees up space.

International shipping

12 carriers, rate calculated by destination, customs pro forma, SafeShip Option.

Multi-property

Group view, per-site permissions, exportable reporting.

PeeK'in dashboard (French interface): items returned, reviews left, response rate, time saved and latest reviews received

Watch the presentation video

PeeK'in presentation video: a little girl hugs her recovered teddy bear

For every team in the hotel

Front desk

An item logged in one minute, the owner notified in one click, shipping paid online by the guest. No more calls, no more payment collection.

Housekeeping

Fewer items on the shelves: every item returned or abandoned leaves the stock, with a signed record. Floors and front desk share the same list; valuables are flagged separately.

Management

From €30 excl. tax per month, no long-term commitment, and a Google review requested at every return. The first message goes out once your team validates it, in your property's name; reminders follow automatically.

Google reviews

Every returned item can become a 5-star review

A guest who gets their item back is a grateful guest. At the end of the journey, PeeK'in invites them to rate your property on Google. Nine reviews out of ten are 5 stars.

Google reviews generated for our clients
20,000
Google reviews are 5 stars
9 out of 10
Discover Google reviews
5 stars

Great service at a wonderful location.

Cherubin M.
5 stars

This is the first time I’ve ever received an email from a hotel about lost and found items after checkout. I was very pleasantly surprised. Thank you to Hôtel l’Elysée Val d’Europe; we had an excellent stay at your hotel!

Chiu P. W.

Hotels that save time every day with PeeK'in

Customer testimonials

Thank you for this service. In 25 years of business travel, I have forgotten things in hotel rooms but never been offered to send them back to me. Bravo

Stéphane S. · Customer of Novotel Paris La Défense (Paris)

It is very pleasant to be contacted again for an item that we thought we had lost, thank you for this great attention!

Ali M. · Customer of the Radisson Blu Lyon

Read customer stories

Discover PeeK'in with one of our advisors

A 30-minute video demo, built around your own cases. You decide afterwards, with no long-term commitment.

More than ten million items are left behind every year in hotels in France. For teams, every found item means phone calls, rate lookups, packaging and a trip to the post office.

PeeK'in handles the whole journey: the owner is notified, chooses shipping or in-person pickup, pays online, and your team prints the label. The carrier does the rest.